Refund & Cancellation Policy

1 Overview

A R Pro Digital ("we", "our", "us") provides digital products and services including source code for WhatsApp API and CRM platforms, along with optional installation and AMC services. Because our products are digital and delivered electronically, our refund policy is defined below to ensure transparency.

2 Digital Product Refund Policy

All our products are digital goods. Once source code is delivered or downloaded, it cannot be returned. Therefore:

3 Refund Eligibility Summary

4 When Refund Is Allowed

Refunds will only be processed in the following limited cases:

• ✓Duplicate Payment: If the same order was paid twice by mistake.
• ✓Technical Failure: If payment was deducted but the order was never created on our end.
• ✓Failed Delivery: If source code was not delivered within 7 working days of payment due to fault on our side.

5 Payment Gateway Charges on Duplicate Refunds

All payments on our website are processed through Razorpay. Razorpay charges a processing fee of 2% + 18% GST = 2.36% on every transaction. This fee applies both:

• •When the customer's payment is received into our account.
• •When the amount is refunded back from our account to the customer.

Therefore, in case of a duplicate payment, the total gateway fee of approximately 4.72% (2.36% + 2.36%) is deducted from our account. This deducted amount is non-recoverable and will be deducted from the refund issued to the customer.

6 When Refund Is NOT Allowed

• ✕After source code has been delivered or downloaded.
• ✕After installation has been completed on your server.
• ✕Change of mind after purchase.
• ✕Inability to use the product due to lack of technical knowledge.
• ✕Issues caused by third-party services (hosting, WhatsApp API, Razorpay).
• ✕AMC fees after the service period has started.
• ✕Violation of our Terms & Conditions resulting in termination.

7 Cancellation Policy

• ✕Source Code: Cannot be cancelled once delivered.
• ✓Installation: Can be cancelled before we begin the setup work. Once installation starts, cancellation is not allowed.
• ✓AMC: Can be cancelled before activation. After activation, no cancellation or refund.

8 Refund Request Process

If you believe you are eligible for a refund, please follow these steps:

1. Email us at care@arprodigital.com with your Order ID and Payment ID.
2. Mention the reason for your refund request clearly.
3. Our team will review your request within 3 working days.
4. If approved, the refund will be processed within 7–10 working days to the original payment method.
5. You will receive a confirmation email once the refund is initiated.

9 Refund Processing Time

• ✓Refunds are processed via the original payment method (Razorpay / Bank).
• ✓Refunds are typically credited within 7–10 working days.
• ✓Actual credit time depends on your bank or payment provider.

10 Chargebacks

If you initiate a chargeback or dispute with your bank/payment provider without contacting us first, we reserve the right to suspend your license and access to our products and services.

11 Contact for Refund Queries

For any questions about refunds, cancellations, or payment issues: